Showing posts with label Step by Step. Show all posts
Showing posts with label Step by Step. Show all posts

Friday, August 8, 2008

Ah, Payday!

There are three ways mystery shopping companies get my paycheck to me: direct deposit, PayPal and hard copy check in the mail. Regardless of how the money comes in, I deal with it in the same manner.

First step is updating the master spreadsheet on which all my assignments are listed. I sort the data by company to determine what is owed me and write my assignment reference numbers on the check stub or a piece of scratch paper.

From my filing drawer I pull the manila file with those assignments. I go through each piece of paper in each folder, shredding all but my receipt and my shop notes. For each assignment, I enter the data from the check: amount, date paid, check number, PayPal reference number, direct deposit reference number, etc. into my spreadsheet and print out a “cover sheet.” This cover sheet is a tax record and includes:

Shopping company name, address and phone number
Shop name and address
Assignment Date
Mystery shopping company’s assignment number
My assignment reference number
Mileage
My shopper identification number with the company
The amount of the shop fee, reimbursement and bonus
The date payment was received, payment method and amount

I attach the cover sheet to the front of the packet of papers I intend to keep, one packet per assignment, and file it in a storage box in the attic until tax time. I reuse the now empty file folders for new assignments. I enter the deposit in my Quicken application, including the amount, check number and my assignment reference numbers. Eventually I'll I take the check to the bank and deposit it in my business account. PayPal payments wait in my PayPal account until the end of the month when I make a lump sum transfer to my business account.

While my spreadsheet is open, I can quickly browse it to see what payments are due in the next few days, which are in danger of becoming problems, and which problems (if any) need my follow-up.

If I have dipped into our family checking account for any business expenses, I pay that back first before I pay myself.

I like to “pay” myself once a month, usually on the last day of the month. I have a formula I use to determine how much to withdraw from my business account. The exact percentages can vary, but this month’s paycheck will be disbursed:

10% of my gross (total income before taxes are taken out) to donate
10% of my gross to my retirement account
10% of my gross to the savings account that holds my tax liability
20% of my gross to my checking account for personal use (my paycheck to myself)
50% of my gross remains in my business checking account as seed money for next month’s shops.

Dull and boring stuff, I know, but good record keeping is a must. You'll thank yourself at tax time for keeping meticulous records!

Friday, July 25, 2008

Got the job? Terrific! Now what?

Paperwork, of course! The assigning Mystery Shopping Company will direct you a web page containing specific instructions for your shop, and probably tools like printable note taking forms and surveys. This is how you will know exactly what measurements and timings to take, what to look for, ask, and do on a shop. Read this information carefully as soon as you have access to it. Sometimes errors are made, for example: women are sent on jobs requiring an inspection of the men’s restroom or dressing room, or a man is assigned a job during which he must try on three maternity items! If you find something about your assignment that doesn’t look right, contact your scheduler before the shop. Don’t wait until the last minute, please.

When you first accept jobs or you are working for a company you have little experience with, pull out their Independent Contractor’s Agreement you signed when you applied. Make sure you know how long it will be until you are paid, what will disqualify your shop, how you will submit your receipts for reimbursement and enter your survey data. Don’t go on your shop until you know all these things and are comfortable with them.

You’ll need to make a note of the date and time of your shop on a calendar you carry, on your computer, on your cell phone’s calendar, a calendar which hangs on your refrigerator, somewhere. If you have a busy life or tend to be forgetful, many computer program calendars include alarms that can be set to remind you of upcoming appointments.

Personally, I print out the information I need from the company’s website then enter the information in my computer’s calendar system. I assign each job a reference number for my own use and add the following information into my master database:

Mystery Shopping Company
Assignment # (provided by the company)
Assignment Start (some assignments can be done during a range of dates, this would be the first possible date the job can be done)
Assignment End (the last possible date the job can be done)
Shop Date (the actual date I plan to do the shop)
Location Name (store name)
Store # (the identifying number provided by the company to the Mystery Shopping Company)
Mall or Shopping Center Name
Address of the shop including City, State and Zip
Phone number of the store (in case I need it for directions or to confirm their hours)
Special Instructions (Is a purchase required? During what hours must the shop be completed, etc.)
Shop Fee (what I get paid for doing the shop)
Bonus
Reimbursement Amount (how much the Mystery Shopping Company will reimburse of any required purchases I make)

I print out a map to the location with the help of Mapquest or Googlemaps and check it carefully with my common sense and what I know of the area. Immediately upon accepting the appointment, call and confirm the location and hours. Again, 99.9% of the time your assigned dates and times will be right, but there is always the odd job out. I’ve had two different assignments at stores that were closed for renovation. A call back to your scheduler in the case of error will be greatly appreciated.

Now that I have all the information in my hand, I grab a manila file folder to keep it in. On the tab I write my reference number, the MS Company, store name, date and time of the shop. I keep these in a file drawer next to my computer. Shops I have yet to complete are filed in date order, with the next shop that needs to be done right in front. Each night before bed, I grab the next day’s folders, give them a quick read-through, gather any instruments or devices I need for the shops and put it all together by my purse.

Now, I get a good night’s sleep and I’m off and running!

Friday, July 18, 2008

Get a Job

You’re all signed up and ready to work! Now it’s time to go get an assignment.

The companies I work for generally use four methods of letting me know there are jobs to be done:

1) Here’s a list Some companies email me a list every morning of all open assignments in my area. I can take a quick look down the list and determine if there is something I’d like to do, then go to the website and apply for each job individually.

2) Here’s an opportunity Other companies email me each and every assignment they post as it is being posted. If I’m fast on the mouse, sometimes I can win the race to the company’s page to get the assignment.

3) Here’s a message One or two of the companies I work for will put all their job opportunities in a message box on their website and send me an email letting me know when a message has been added to the message box.

4) Do-it-yourself The vast majority of companies I work for have search engines on their site for finding jobs. This requires me to log in to each site, enter my search area, wait for the results and then read descriptions and choose jobs that interest me.

Most companies will use one or any combination of these four methods. I tend to work more jobs for the companies that use the first method of assigning jobs because it is most convenient for me. But near the end of the month when last minute jobs bearing bonuses are common, I will use the do-it-yourself method daily and glean a few more high-paying jobs.

Please remember that most companies that send out jobs or messages send them out to everyone in their shopper database who qualifies to perform a certain job. Anywhere from two to two hundred people could be seeing the same message you are, and schedulers do not take kindly to being asked, “Why didn’t I get this job?”

Companies use a term you need to be aware of: Self-assign. If you personally meet certain criteria, you will be able to assign yourself jobs from the company website. If you do not meet these criteria, or if the job or company does not offer self-assign on this particular opportunity, you will need to “apply” for the job along with all other interested shoppers and the company will let you know if you have won the assignment. The criteria vary widely from company to company and even assignment to assignment, and few companies will share with the shopper the method they use for determining who may self-assign which jobs.

The Do-it-yourself method can be very time-consuming and frustrating, but you will get to know the market very well visiting company websites on a regular basis. There are companies who specialize in certain assignments, others who restrict themselves to certain parts of the country, or even parts of certain cities. There are tools that make the process a bit easier, we'll explore some in a future post.

There is one more method some companies will use when time is short, or a shopper suddenly cancels an important job: the phone call. I have a cell phone I use only for my business calls. Because it isn’t used for personal use I can claim the minutes as a business expense for tax purposes. My children don’t answer this phone and when I do, it is with my best business manners. This is the phone number I have listed with shopping companies. I know when that phone rings that it is opportunity knocking and I’d better have my calendar in hand. A very small percentage of companies I work for will use this method exclusively. For the most part, those that do also require the results of shops to be phoned-in.

Now that you've chosen a job, let's prepare to go. No, we can't go yet, remember, there's still before-the-job paperwork to be done?

Friday, July 11, 2008

Time to Apply Yourself

Ready to dip your toe into the mystery shopping pool? Let’s fill out an application!

The worst way to find mystery shopping companies is to run an internet search. You’ll come up with more scams than bona fide companies that way. And because entering your Social Security Number is a required part of most forms, filling out applications at just any old shopping company is painting a target on your back and carrying a sign, “Steal my identity, please!”

The best way to find mystery shopping companies is to talk to other shoppers. That can be tricky, as most of us don’t like having our faces identified with our occupation. There are some good websites, though, where shoppers can anonymously post our favorite companies, complaints and scam discoveries on public forums. The two best sources for this information are:

MSPA http://www.mysteryshop.org/

Volition: http://www.volition.com/mystery.html

There are many smaller forums. I find it to be very helpful to be part of a community. At first I joined several of these smaller forums and one by one dropped those that didn’t meet my needs.

When you go to browse the MSPA site,you’ll see something called certification. There are classes a shopper can take, then a test for a certificate which might (or not) give them access to better jobs. But that’s a step that can wait a bit until you’re sure this is something you wish to pursue.

Okay, so I found a site for which I haven’t applied before. I click on “Apply to be a Shopper” where I am taken to an application page. In addition to the normal name, address, phone number and SSN stuff, they ask about my available hours, if I have special military or airline privileges, and if I would submit to a background check. There is a short essay question: What qualities do you possess that would make you a good mystery shopper? I have applied at over 100 companies, and most of them ask some kind of essay question, more to get a feel for the applicant’s language skills than the answer itself. I have a document on my computer that has essay answers for several of these questions. It’s easier for me to edit, copy and paste than to write fresh essays for each company.

At the end of the application is a Shopper Agreement. I print and file a hard copy of these alphabetically by company name. I also read it very carefully to make sure I am able to abide by each and every point before I check the box that I agree. You should read these agreements carefully. You will discover that companies outline very clearly the requirements of the shopper and shopping company. You’ll save yourself headaches, time and embarrassment to know precisely what is in your contract with each company.

A few hours later, I get an email that my application has been accepted. I am issued a username and password for the company website which I note on a master list I keep. I also note the date I applied, for future reference. I make a file folder with the company name to hold my shopper agreement hard copy and file it away. If I was not accepted, I’d shred the agreement and make a note on my master list that I was declined for that agency so I don’t inadvertently apply again.

That’s the whole process. Next time, choosing jobs at the company website.